At iCueMart, we value your rights as a consumer and are committed to ensuring a transparent and fair shopping experience. Below are some key consumer rights you can expect when using our platform and services:
- Right to Clear Information:
You have the right to receive clear and accurate information about the products, services, and terms offered on our platform. This includes transparent pricing, product descriptions, and relevant details to make informed decisions.
- Right to Privacy and Data Protection:
We respect your privacy and handle your personal data in accordance with our Privacy Policy. You have the right to know how your data is collected, processed, and used, and to provide or withdraw consent for data processing.
- Right to Secure Transactions:
You have the right to make secure online transactions. We use secure payment methods and encryption technologies to protect your payment details and personal information.s
- Right to Quality Products:
When purchasing products through iCueMart, you have the right to receive products of satisfactory quality, meeting the standards described in product listings.
- Right to Return and Refund:
You have the right to return products and receive a refund if they are faulty, damaged, not as described, or do not meet your expectations. Our return and refund policy outlines the terms and conditions for this process.
- Right to Cancel Orders:
You can cancel an order within a specified period after placing it, as outlined in our cancellation policy. This allows you to change your mind without penalty.
- Right to Customer Support:
We provide customer support to assist you with inquiries, concerns, and issues related to your purchases and interactions with the platform.
- Right to Fair Treatment:
You have the right to be treated fairly, respectfully, and without discrimination by our customer service team and sellers on our platform.
- Right to Timely Delivery:
You have the right to expect timely delivery of the products you purchase. We strive to ensure accurate delivery estimates and prompt shipping.
- Right to Transparent Terms and Conditions:
Our terms of service and policies are designed to be clear, fair, and accessible. You have the right to understand and agree to these terms before using our platform.
- Right to Access and Rectify Information:
You can access and correct your personal information on our platform. If you find inaccuracies, you have the right to have them rectified.
- Right to Provide Feedback and Reviews:
You have the right to provide feedback and reviews about your shopping experiences. Your input helps us improve our services and benefits other consumers.
We are committed to upholding these consumer rights and providing you with a positive and secure shopping experience at iCueMart. If you have any questions or concerns related to your consumer rights, please feel free to contact our customer support team.